Refund policy

At SansamIndia, customer satisfaction is our priority. This policy is designed in accordance with Indian consumer protection laws.

Return Eligibility

You may request a return or replacement if:

  • The product is damaged or defective
  • The wrong product was delivered
  • The product is missing parts
  • Requests must be raised within 5 days of delivery.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse
  • Items marked as 'Final Sale'
  • Digital products (ebooks, downloads, online tools)
  • Personal care products (if opened)

Return Process

Email us at info@sansamindia.com

  • Share your order ID and images/video of the issue
  • Our team will verify and approve the request
  • Replacement or refund will be initiated

Refund Timeline

  • Refunds are processed within 7–10 business days
  • Amount is credited to the original payment method
  • COD refunds are processed via bank transfer or UPI

Replacement Policy

Wherever possible, we prefer replacement over refund to ensure faster resolution.